Digital Marketing and Sales Associate Whistling Kettle-Albany Warehouse

Digital Marketing and Sales Associate

Full Time • Whistling Kettle-Albany Warehouse
Company Overview

The Whistling Kettle has once again been voted the #1 tea shop in the Capital Region for 2022.  Through our personal touch, we have grown a reputation for providing outstanding service, both in-store and online. In April 2022 we moved to a new location that will allow us to continue our on-line and wholesale growth. We are seeking an individual who is looking to build and develop practical skills and be a part of our next chapter. This is an incredible opportunity to learn many facets of sales/marketing from the ground up - as we are slated to perform numerous system upgrades in 2022.

Some experience in Digital Marketing or Sales necessary. * Training will be provided for all job requirements. *


  • Goal oriented, eager to learn many new things, organized and able to manage time efficiently 
  • Excellent communication, task management and problem-solving skills needed.
  • This position is a supporting role for projects related to digital marketing, sales and customer service.
Individuals who apply should be comfortable with technology and have some experience with **at least one** of the packages below:
  • Microsoft Excel spreadsheets
  • Social media management (Facebook, Instagram, TikTok)
  • E-mail marketing suites
  • Some Graphic Design or Content Design
  • E-commerce
  • Retail/office experience

Job Summary

  • Customer Service support via phone, live chat and e-mail using various cloud-based e-commerce and inventory applications.
  • Support in developing our wholesale business line by reaching out to local businesses and helping to implement a tea program.
  • Support and build positive brand relationships with our growing affiliate marketing presence and wholesale accounts.
  • The e-commerce sales and marketing associate is also responsible for working with leadership in executing the Brand Strategy, support our social media efforts, E-mail Marketing, Blog/SEO Optimization, & website updates


      1. Customer Service / Retail Sales

  • Live chat and phone support during business hours to answer questions, phone sales or troubleshoot any customer concerns
  • Maintain our ticket-based system to respond to customer questions/requests in a timely manner
  • Writing up invoices, invoicing customers, managing special orders
      2. Wholesale sales

  • Work with existing clients to manage and support their needs
  • With guidance, develop new customers by reaching out to potential leads
  • Maintain relationships with wholesale customers
  • Execute account acquisition and sales strategies
      3. Marketing

  • Collaborate with our team to develop and deliver our weekly e-mail newsletter
  • Develop and update blog posts with the latest search trends
  • Assist with creatives as needed, including website updates
   4. Fulfillment (during peak seasons)

  • Providing seasonal warehouse support in terms of picking or packing items appropriately

  • 401k and health benefits for qualified employees.
  • Monday through Friday schedule (some weekend work may be required around the holidays - TBD)
  • Discounts on food, merchandise and tea
  • Employee recognition program which offers rewards such as gift cards, cash back, and more
Compensation: $18.00 per hour

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Fun environment with dedicated staff and owners to help you succeed